Return Policy

At HGM LLC ("we," "us," or "our"), we strive to provide high-quality services and products to our clients.

This Return & Refund Policy outlines the terms and conditions for returns and refunds for our products and services.

1. General Policy— We handle returns and refunds on a case-by-case basis to ensure fairness and transparency. If you are unsatisfied with your purchase, please contact us within the specified time frame for resolution.

2. Refund Eligibility— Refunds may be granted under the following conditions:

Digital Products and Services: Refund requests must be made within 14 days of purchase. Eligibility for refunds will depend on whether the product/service has been accessed or used. Fully consumed or downloaded digital products may not qualify for a refund.

Consulting Services: Refunds are not typically issued for consulting services once they are delivered. However, if you are dissatisfied, we encourage you to contact us to discuss resolution options.

Subscriptions: Refunds for subscription-based services will only be issued for the unused portion of the subscription, provided the request is made within 30 days of the initial charge.

3. Return Process —To request a refund, please follow these steps:

Contact our support team at [email protected] or call us at (702) 819-7879. Provide your order number, receipt, and a detailed explanation of your request.Our team will review your request and respond within 5 business days.

4. Non-Refundable Items—The following are non-refundable:

Customized or personalized services.

Products/services explicitly marked as "non-refundable" at the time of purchase.

Refund requests made after the specified time frames.

5. Processing Refunds—If your refund request is approved:

Refunds will be processed to the original payment method within 7-10 business days.For partial refunds, the refund amount will reflect the unused or undelivered portion of the product/service.

6. Disputes and Resolutions— If you are unsatisfied with our decision regarding your return or refund request, please contact us at [email protected]. We will work with you to resolve any concerns promptly.

7. Changes to This Policy— We may update this Return & Refund Policy periodically. Any changes will be posted on this page with an updated "Effective Date."